Overview
Effective Date: 1st October 2023
At Soeskin, we are committed to providing our valued customers with high-quality skincare products. We understand that there may be instances where you may need to return a product for various reasons. To ensure a smooth and transparent return process, please review our Return Policy below:
1. Returns Eligibility:
– You may return a product within 14 days from the date of purchase.
– To be eligible for a return, the product must be in its original, unopened packaging, and in unused condition.
2. Exemptions:
– We do not accept returns on products that have been opened or used, unless the product is defective or damaged upon arrival.
3. Defective or Damaged Products:
– If you receive a defective or damaged product, please contact our customer support team at support@soeskin.com within 3 days of receiving the product.
– Provide photos and a detailed description of the issue to expedite the return process.
4. Return Process:
– To initiate a return, please follow these steps:
– Contact our customer support team at support@soeskin.com to request a Return Authorization (RA) number.
– Once you receive the RA number, pack the product securely and include a copy of your original invoice.
– Clearly mark/write the RA number on the outside of the package.
– Ship the product to the address provided by our customer support team.
– You are responsible for the return shipping costs, except for cases of defective or damaged products.
5. Refunds:
– Once we receive the returned product and confirm its eligibility, we will process your refund.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 7 business days for the refund to reflect in your account.
6. Restocking Fee:
– A restocking fee of 20% may apply to returns that do not meet our return policy criteria.
7. Customer Support:
– If you have any questions or concerns about our return policy or the return process, please contact our customer support team at support@soeskin.com
8. Changes to the Return Policy:
– Soeskin reserves the right to make changes to this Return Policy at any time. Any changes will be posted on our website.
By making a purchase on our website, you agree to and acknowledge our Return Policy.
Thank you for choosing Soeskin for your skincare needs. We appreciate your trust and look forward to serving you. If you have any questions or need assistance, please do not hesitate to contact us.
Soeskin Ltd.
support@soeskin.com
09067263159
